Help Center - Mednecta

Quick Start

Learn the whole platform without guessing

These first paths cover the most-used Mednecta journeys from first login to research-backed posting.

Create your account

Open account help

Publish clearly

Create general posts, reminder posts, quiz posts, and media posts with the right visibility.

Open publishing help

Use DOI and citations

Search DOI records, save references, cite while writing, and generate bibliography automatically.

Open research help

Verify your identity

Submit professional verification, track request history, and build a verified publication record.

Open verification help

Platform Atlas

What Mednecta is built to do

The platform combines community, identity, publishing, learning, research, and trust-building in one connected workflow.

Dashboard control layer

The dashboard brings feed publishing, profile access, XP history, badges, saved posts, notifications, and chat into one hero and one workspace.

Professional network graph

Connections, followers, public profiles, mentions, tags, and direct chat help users collaborate without leaving the platform context.

Publishing and learning tools

Posts, stories, reminders, quizzes, attachments, inline citations, bibliography building, and image tagging turn the feed into an active workflow.

Research support stack

The reference library stores DOI-based articles, custom lists, formatted citations, and abstract previews in one system.

Identity and trust engine

Verification methods, publication matching, review workflows, and public credibility chips help users build a stronger professional profile.

Help and policy layer

Support routes, feature suggestions, policy pages, and structured review flows help users get clarity when they need guidance or decisions.

Workflow Index

Jump straight to the task you want to complete

Use these shortcuts when you know your destination and want the exact how-to section immediately.

Access and account Register, log in, verify email, and recover access.

Write and post General posts, visibility, scheduling, and media.

Insert citations Add numbered citations and create bibliography inside the composer.

Reference library Search DOI, save articles, manage custom lists, and reuse references.

Verification and publications Professional identity workflows and verified publication records.

Connections and profiles Find users, connect, follow, and visit public profiles.

Chat, mentions, tags Direct messaging, user mentions, and picture tagging.

Clans and groups Create or join a clan and collaborate inside a shared space.

XP, badges, notifications Track growth, earn badges, and manage activity alerts.

Explore By Topic

Browse every major feature in detail

Filter by area or search across the full page. The guides below are built to cover the live product, not just a partial overview.

Account and Dashboard

Access the platform and understand the main workspace

This guide covers registration, secure access, the dashboard hero, activity pages, and direct single-post view.

Create your account and secure access

Open Register and provide your username, full name, email, and password.
Use the legal consent check before submitting. The signup flow is linked to the Policies page and the Terms and Conditions document.
After registration, sign in from Login. If your inbox confirmation has expired, use Resend Verification.
If you forget your password, use Forgot Password to recover access.

The login page supports normal sign-in and a stay-signed-in option for longer sessions.
Password visibility tools on the login form help reduce entry mistakes before submission.
If you cannot access the account, move to the forgot password flow instead of creating a duplicate profile.

Understand email verification and session access

Basic email verification confirms your account can receive recovery and product mail.
Staying logged in uses the "Stay logged in" option from the login form, but verification and security still depend on your account state.
The theme toggle is available on access pages and main product pages so your visual preference carries across the site.

Read the dashboard hero and main navigation

The dashboard hero gives fast access to profile, saved lists, notifications, chat, badges, and XP history.
Hero chips collapse more intelligently on mobile, but each still routes to the same feature space.
The Open action on a post creates a dedicated direct-view page, which is useful for sharing or focusing on one conversation without scanning the whole feed.

Use profile activity, saved items, and personal history pages

Saved Lists stores posts you bookmarked from the feed.
My Activity gives a personal record of your posts, reminders, quizzes, and activity timeline.
XP History and My Badges show how contribution and recognition have accumulated over time.

Feed Publishing

Create clear posts, manage visibility, and publish with confidence

The composer supports general posts, media, scheduling, reminders, quizzes, visibility control, and rich interactions after publishing.

Write a post from the main composer

Choose the mode at the top of the composer: General, Reminder Mode, or Quiz Mode.
Use the toolbar for bold, italic, underline, lists, links, citations, and bibliography building.
The "Public" and "Post now" controls are fully clickable labels, not just icon triggers.
When you publish, the post appears in the feed and can be opened later from its direct-view page.

Choose the right audience for each post

Visibility settings let you decide whether a post is public or limited to a narrower circle such as followers or connections, depending on the workflow.
Mentions and tags respect post visibility. Notifications only go to users who should actually be able to view that content.
Use narrower visibility when the content is contextual, educational, or intended for a selected community.

Add media, tagged people, and rich structure

You can attach images to feed posts and tag people directly on those pictures.
Tagged users receive context-aware notifications when the image is visible to them.
Posts support inline mentions, image tags, citations, bibliography entries, and comment-driven discussion under the same post.

Understand what happens after a post is live

Users can like, comment, save, share, open, and, if they own the post, delete it.
On mobile, some of these post actions are shown as icons-only to keep the card clean and responsive.
Relevant activity such as likes, comments, replies, and shares can trigger notifications for the owner.

Use the dedicated shared-post page

The Open action or shared post link opens a single-post page designed for focused reading and discussion.
This direct page expands properly for desktop and mobile so the post does not stay trapped in a narrow dashboard column.
Use it when you want to review one case, one quiz, or one reference-backed update in isolation.

Stories, Reminders, and Quizzes

Turn the feed into a practical daily workflow

These formats help users share updates, track tasks, and create learning posts that others can interact with immediately.

Publish and interact through stories

Stories create fast, lightweight updates that sit alongside the main feed.
Replies to a story are sent as direct messages to the story owner, which keeps the response private and contextual.
Stories also support the visual tagging system for richer interaction around media.

Use reminder mode for action-based posts

Reminder posts are useful for deadlines, study checklists, duty-related notes, and recurring tasks.
This mode is intentionally more operational than a normal post so activity feels actionable rather than passive.
Users can still interact with reminder posts through likes, comments, and saves when the post is visible to them.

Create and answer quizzes directly in the feed

Quiz mode turns the composer into a question-and-options workflow.
Attempts, option distribution, and result feedback stay attached to the feed item.
Quiz interaction also contributes to platform engagement and can surface in activity and notification flows.

Citation Composer

Insert citations while writing and build a bibliography automatically

Mednecta's post composer includes a citation workflow inspired by research-writing tools, but adapted to the feed and reference library.

Insert a citation exactly where your cursor is placed

Open the citation tool from the composer toolbar after writing the relevant sentence or clause.
Select a saved reference, or search by DOI directly from the citation box if the article is not already in your library.
The citation marker is inserted at the active cursor location, and the editor keeps the typing caret after the citation so you can continue the same sentence naturally.

Create the bibliography block inside the post

Use the bibliography tool from the composer toolbar after you have inserted one or more citations.
The bibliography is generated from the references used in that draft and formatted using the selected style.
Published citation numbers remain styled as superscripts and can be clicked to scroll to the matching bibliography entry in the post.

Understand dynamic citation numbering

Multiple citations are supported in the same post, and numbering is not locked to the order in which you first searched the articles.
The system dynamically reorders citation indices based on where citation markers appear in the draft.
If the same article is cited again, it reuses the existing number rather than creating a duplicate bibliography item.

Search DOI from inside the post composer

The DOI field inside the composer can fetch article metadata, preview the result, and let you save it to the reference library or a custom list before citing it.
This reduces friction when you discover a citation need while writing rather than before writing.
Once saved, the same article becomes reusable in future posts and in the standalone reference library page.

Reference Library and DOI Tool

Store scholarly references in a reusable, searchable system

The reference library is its own page and its own workflow, separate from saved posts. It is designed specifically for DOI-based research references.

Find a DOI article and save it correctly

Open Reference Library.
Enter a DOI or doi.org link in the finder panel, choose the citation style, and optionally choose a target custom list.
The system fetches clean metadata, shows a formatted preview, and helps prevent unnecessary duplicate library saves.

Create, rename, and organize custom reference lists

Create lists such as Journal Club, Protocol Updates, Case Review, or Exam Revision.
Lists can be renamed inside an in-site popup rather than through a browser dialog.
The same citation can exist in multiple custom lists while still appearing only once in the full library view.

Review citation details before you reuse them

Saved references can display formatted citation text, DOI, author list, journal, year, and abstract content.
Abstract content is designed to be viewed as an expandable detail rather than overwhelming the whole page.
DOI links can be opened so users can manually inspect the original source when needed.

Search inside the library and understand the page layout

The reference library page includes its own search bar for title, DOI, and journal lookup across saved content.
The entry panel, list controls, and preview area are laid out separately so you can search, organize, and review without the page feeling mixed together.
Use this page when you want a long-lived research library. Use Saved Lists for feed posts you bookmarked, not scholarly citations.

Understand Research Alerts strictness and relevance scoring

Research Alerts builds one daily digest from newly indexed metadata that matches your saved interests, journals, keywords, and assisted academic signals.
Focused keeps only the strongest specialty and topic matches. Use it when you want the narrowest, most clinically precise alert set.
Balanced is the default middle ground. It keeps strong matches first, but still allows a little discovery when the article is clearly close to your interests.
Broad opens the funnel wider so adjacent specialties, related topics, and exploratory journal matches can still enter the digest.
Region filters gently boost studies tied to the countries or practice geographies you enter when the article metadata mentions those populations or settings. They do not hard-block the rest of the literature.
Keyword matching uses both your saved keywords and keywords inferred from article metadata such as topic labels, subject headings, title terms, abstract terms, and journal context.
The visible relevance score is not random. It is a weighted blend of specialty fit, topic fit, keyword overlap, journal fit, recency, metadata completeness, and source confidence.
Higher scores mean the article aligned more strongly with your saved focus and the engine had better-quality metadata to support the match.
Broad mode can still show lower-scoring exploratory results, while Focused mode expects higher-scoring matches before an article appears.

Connections and Profiles

Build your network and move from discovery into conversation

Mednecta separates suggested users from actual connection states, and it supports searchable connection management with pagination.

Understand the connection categories

The connections container includes Connected, Received, Sent, Declined, and Suggested.
Connected shows your accepted network, while Suggested is discovery-oriented and separate from your confirmed graph.
Connection acceptance or rejection can trigger notifications to the relevant user.

Search inside the real connection lists and page through results

The search bar in the connections panel applies to connected, received, sent, and declined views, not just suggested users.
Longer lists are paged in compact sets so the panel stays readable. Prev and Next controls help move through the list without overloading one container.
This keeps the UX smoother on both web and mobile instead of stacking an unbounded number of cards.

Visit public profiles and understand follow behavior

Public profiles let you review another user's identity, badges, verified publication count, and visible activity depending on privacy settings.
Following and connecting are not identical. Use follow for broader interest and connect when you want a stronger mutual network route.
Profile chips, publication links, and credibility markers are designed to help others understand who the user is professionally.

Open a chat from the connection workflow

Connection cards include a direct chat action so you can move from networking to conversation quickly.
Online or offline state is shown where relevant to make live communication more predictable.
Connection and chat workflows are also linked through story replies and mention-driven notifications.

Chat, Mentions, and Picture Tagging

Talk to people directly and point to them precisely in content

User mentions and image tagging work across posts, comments, and chat, creating a more contextual collaboration system.

Mention users in posts, comments, and chat

Mentions are searchable and structured, which means they are stored as actual targets rather than plain text alone.
Mentions become clickable profile links after content is rendered again.
Post, comment, and reply mentions can generate user notifications when the target can legitimately access that content.

Tag people on uploaded images

When an image is uploaded in a post or chat, users can place tags directly on the picture.
Image tags are shown as visual markers plus tag labels, so tagged people are identifiable without cluttering the image.
This is useful for team photos, diagrams, educational screenshots, or collaborative context inside clinical or academic discussion.

Use chat for ongoing private communication

Chat supports direct messages, image attachments, story reply carryover, and user mentions within the conversation.
The send button, theme behavior, and avatar fallback are tuned to stay consistent in both light mode and mobile view.
If a user has not uploaded a profile picture, the Mednecta icon is shown as the universal avatar fallback.

Know when mentions or chats trigger alerts

Chat activity, comment replies, mentions, connection changes, likes, and publication or verification events can all appear in notifications.
Notification items can be marked as read or deleted with compact action icons in the notification panel.
Notification routing is context-aware: some alerts open the feed item, some open the profile area, and some open verification history.

Profile Studio

Shape your professional identity and make the profile useful

Profiles hold more than a name. They connect taxonomy, identity, badges, publication credibility, and public discoverability.

Update the core profile details

Use Profile to edit your name, username, bio, institute, academic or professional context, and key identity fields.
Your profile card is also where verification status and publication record access are surfaced.
Keep this information clear because it is used by other users, by verification automation, and by search-driven collaboration flows.

Use taxonomy and specialization tagging correctly

Taxonomy options help categorize users in a more precise professional way.
Taxonomy options can evolve over time, so the profile classification system can stay useful as the product grows.
Use the taxonomy that best matches your real area so discovery and verification context stay aligned.

Understand profile picture behavior across the site

If you upload a profile picture, that image is used across feed posts, comments, chat, and profile panels.
If you do not upload one, the fallback avatar shows the centered Mednecta icon instead of an empty or broken profile circle.
This fallback is intended to stay consistent everywhere the avatar appears.

See what other users can discover about you

Your public profile can show badges, verified identity markers, verified publication count, and other information allowed by the product design.
Publication count shown to others is based on verified publications only, not pending or rejected submissions.
This helps public credibility stay tied to approved evidence rather than unconfirmed claims.

Verification and Publication Record

Build professional credibility with a simple but structured review flow

Verification is designed to stay approachable for users while still giving the platform enough structure to evaluate trust signals properly.

Choose the verification path that fits your evidence

The profile verification panel supports Publication DOI, Institutional Email, Upload Medical ID, and Manual Profile Review.
Publication DOI runs automation to compare article authors against the user's name, including reasonable name variations.
Medical ID remains manual for now, while institutional email and DOI can trigger more automated review logic before manual review is needed.

Know how institutional email verification is filtered

Institutional email verification is not treated like ordinary email verification.
The system checks that the address is not a common public mail provider and that it looks institution-like before sending a verification mail.
If a personal or random email is rejected, choose a stronger institutional address or use another professional verification method.

Review verification history and rejection reasons

Your verification container includes a history chip that opens a popup log of previous requests.
If a request is rejected, the user receives a notification and can view the review reason or note from that log.
This keeps the process transparent instead of making users guess why the request did not pass.

Upload publications by DOI and build a verified publication record

The publication panel on your profile accepts DOI input and checks authorship automatically against your profile name.
If the automated match fails, you can appeal for manual review. If you no longer want the submission, you can withdraw it through an in-site confirmation flow.
Only verified publications contribute to your publication count, and verified publications can be opened from the publication chip on your profile or public profile.

Clans and Collaborative Spaces

Organize people around shared identity, learning, or teamwork

Clans create a more structured collaboration environment than the open feed and help groups coordinate inside a dedicated space.

Create a clan or join an existing one

Clans can be public or private, depending on how the creator wants to manage access.
Users can browse and request entry into relevant clans, and invite workflows can be used when direct access should stay controlled.
The clan page is best used for focused collaboration rather than broad network broadcasting.

Understand what happens inside the clan workspace

Clan spaces are designed for team-like communication, shared updates, and internal activity separate from the general public feed.
Depending on the clan configuration, users can see members, activity, invite context, and content specific to the clan.
This is a good place for department-like circles, study groups, or private professional communities.

Know the boundaries of clan use

Clan rules, member control, and reports help keep the space organized when broader review is needed.
Use clan rules to keep access intentional rather than leaving every space fully open.
If a clan issue cannot be solved within the group, use reports or support channels for escalation.

Progress, Badges, and Notifications

Track growth, credibility, and relevant activity across the platform

These systems help users see what they have achieved, what is changing around them, and why it matters.

Track XP, levels, titles, and activity history

XP grows through platform activity such as posting, engaging, and participating in the product.
As XP increases, levels and titles update and become visible in the user's progress-related areas.
The XP history page and activity timeline make it easier to understand how your participation has evolved.

Understand badges and credibility markers

Badges can reflect profile verification, contributions, publication-related signals, or other recognized milestones.
Badge visuals can evolve over time so the recognition system stays flexible and easy to understand.
Badge chips appear in the feed and profile areas to make credibility easier to read at a glance.

Use notifications as your activity inbox

Notifications can cover likes, comments, replies, mentions, shares, connection decisions, publication decisions, and verification decisions.
Notification items support mark-read and delete actions through compact icons in the notification list.
Notifications focus on the activities users actually need to follow, such as interactions, decisions, and conversation updates.

See how feed interaction affects visibility and response

Post comments and replies keep the discussion attached to the original item, while story replies move into chat.
Saved posts remain separate from scholarly references, so use the right system for the right kind of content.
Notifications and XP together make the platform feel active without forcing users to watch every page manually.

Support, Feedback, and Policies

Know where to get help and what each support route is for

Help content, tickets, feature requests, legal pages, and contact routes are intentionally separated so users can choose the correct path faster.

Use the Help Center for self-serve guidance

The help center is designed to answer how the product works, where features live, and how related tools connect together.
Use search when you know a keyword such as verification, bibliography, DOI, clan, badges, or notifications.
Use filter chips when you want to stay within one area such as research, profile, or support.

Raise a support ticket when something is broken or blocked

Use Reach Us or the support request route when you need direct help from the team.
Include the page, feature, device type, and exact steps so the issue can be reproduced more quickly.
Support requests are different from feature requests. Tickets focus on problems, errors, or assistance needs.

Suggest a feature or product improvement separately

Use Suggest Us when you want to propose a new feature or product refinement.
This route is intended for ideas and improvements rather than troubleshooting.
Keeping feature suggestions separate helps the support queue stay focused on active issues.

Review legal and trust documents

The footer links to the Policies hub, where Mednecta opens each policy in a dedicated reading popup.
The policies hub covers Terms and Conditions, Privacy Policy, Medical Disclaimer, Content Moderation, User Conduct and Ethics, and Verification and Credential guidance.
Use the policies hub when you need clarity around account use, moderation, verification, privacy, or clinical-use boundaries.

No matching help topics yet

Try a simpler keyword such as citation, quiz, DOI, verification, chat, or badges.

Quick Answers

Frequently asked questions across the product

These answers are designed for fast clarity when users do not need the full guide card.

What is the difference between Saved Lists and the Reference Library?

Saved Lists store feed posts you bookmarked. The Reference Library stores DOI-based scholarly references, custom citation lists, formatted citations, and abstract previews.

Can I add more than one citation in the same post?

Yes. The composer supports multiple citations in one post, dynamically reorders citation numbers, and builds the bibliography from the actual in-text citation order.

What happens if a DOI authorship check cannot match my name?

For profile verification or publication record submission, the system can leave the item for manual review. In the publication panel, you can appeal for manual review or withdraw the submission.

Why was my institutional email rejected before the verification mail was sent?

The system blocks obvious public providers and weak random email domains. Use a real institution-linked address or choose another professional verification method.

Can I mention people in comments and chat too?

Yes. Mentions work in posts, comments, replies, and chat. Where supported, those mentions create clickable profile links and can trigger notifications.

What happens if I have no profile picture uploaded?

The system uses a centered Mednecta icon as the universal avatar fallback so your feed, comments, chat, and profile areas still render cleanly.

Which activities send notifications to users?

Notifications can cover connection accepted or declined, likes, comments, replies, mentions, shares, publication decisions, and verification decisions, among other relevant platform events.

How do I know whether to use Support or Suggest Us?

Use Support when something is broken, blocked, or unclear in a way that needs help. Use Suggest Us when you are proposing a product enhancement rather than reporting a problem.

Are all verification requests handled automatically?

No. Some requests can be partially or fully automated, but others still move into manual review, appeals, or evidence-based checking.

Why does the Open action on a post matter?

It opens a dedicated single-post page so you can review one item, its media, and its discussion in a more focused layout than the main feed.

Can I manually inspect a DOI during verification or reference review?

Yes. DOI links can be opened from research-related views so you can manually review the source alongside Mednecta's automation output.

Does my publication count include pending submissions?

No. The publication count shown on profile surfaces is based on verified publications only, which protects public credibility from unconfirmed claims.